Domestic Violence Policy

Domestic Violence Policy

Everyone has the right to live safely and without the fear of violence and cruelty. Although we recognise that it occurs throughout society, irrespective of class, income, race, culture or religion, we regard domestic violence as unacceptable. Its effects are far-reaching and can impact on others not directly involved, notably the children. We recognise that every child has the right to grow and develop in an environment free of domestic violence, whether as a victim or witness of violence in its own home or community.

We accept that some families using Wigan Child Contact Centre will have experienced varying levels of domestic violence and we will ensure that they will receive sensitive and appropriate services. We also accept that the Centre needs to be organised and run in a way which allows these families, other Centre users and volunteers to be safe.

In order to meet these requirements we will ensure that:
  • The Centre's referral form will ask one or more questions about domestic violence.
  • No family will be accepted until a referral form has been received by the co-ordinator.
  • Any information concerning domestic violence or the abuse of drugs / alcohol will be treated seriously.
  • Use of the Centre will be denied to individuals or families where the co-ordinator feels their presence is likely to present a threat to the well-being of other Centre users and volunteers / staff.
  • Any distress to children or adults brought about by bullying or pressure to disclose information will be dealt with promptly and firmly.
  • If an individual or family's behaviour is threatening, causes distress or is disruptive they will be asked to leave.
  • If an individual or family refuses to leave the police will be called.

Once a family has been accepted the co-ordinator will consider their needs and develop a means by which they can be met. These will include:
  • Parents being invited to visit the Centre separately in advance of contact commencing.
  • Parents being given clear instructions in writing about which entrances to use and what times to arrive.
  • Where appropriate resident parents being asked to explore the possibility of someone other than themselves or their new partner bringing the child(ren) to the Centre.
  • The contact waiting room doors being kept closed and precautions taken to ensure parents do not visit the refreshment area or toilets at the same time.
  • Asking one parent to wait at the end of contact until the other has left the Centre and the area immediately around it.
  • Ensuring that addresses, telephone numbers and other sensitive information always remain strictly confidential.
Policy last reviewed - November 2024
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