Advertising for volunteers will take account of our Equal Opportunities and Diversity Policies. Applicants will have to complete an application form, but help can be given with this if necessary. The applicant will be interviewed by the Co-ordinator and if this is successful the two references asked for will be taken up. A criminal records check with the Criminal Records Bureau will be made for every volunteer working in the Child Contact Centre. This will be updated every three years.

There will be an induction prepared and delivered by the Co-ordinator or Training Officer. This will include:

The role of the volunteer; a list of all volunteers; a list of Management Committee members; a copy of all the Child Contact Centre policies; essential procedures; induction and ongoing training; information about NACCC and its values and national standards; other appropriate information.

There will be a trial period of 6 months to give the Child Contact Centre and the volunteer time to discover if they are suited to each other. A review will be made midway through the trial period and also at the end.

The Co-ordinator, team leaders and other volunteers will offer support to the volunteers. There will be a briefing and a de-brief at each Child Contact Centre session.

The Co-ordinator will support all volunteers and have regular meetings with volunteers to discuss any problems or issues.

The Co-ordinator will receive support and regular supervision sessions from the Chair of the Management Committee 

The Child Contact Centre has a valid insurance policy which you are advised to read.

The contact process requires an explicit confidentiality policy, which all Centre workers, including Management Committee and volunteers are obliged to observe.

The relationship between the Child Contact Centre and its volunteer workers is entirely voluntary and does not imply any contract. However, it is important that the Child Contact Centre is able to maintain its agreed standards of service to the children, families and referrers who use it, and it is also important that volunteers should enjoy making their contribution to this service.

If your role as a volunteer does not meet with the Child Contact Centre's standards, here is how it will be dealt with:

1. A meeting with the co-ordinator who will explain the concerns.

2. If this does not resolve the concern then a meeting with the Chair of the Management Committee will be convened.

3. If your work still does not meet with our standards then we shall have to stop using your services.

At all times you will be able to freely state your case and can have a friend to accompany you.

If you are dissatisfied with any aspect of your work you should:

1. Initially explain your dissatisfaction with the Team Leader

2. If that does not resolve the concern then a meeting with the Co-ordinator should be convened

3. If that does not resolve the issue then a formal meeting with the Chair of the Management Committee should follow.

4. If after this, your dissatisfaction remains unresolved, and we are unable to resolve your grievance, then it would be inappropriate for you to continue to be a volunteer.

At all times you will be freely able to state your case and can have a friend to accompany you.